What is a PFSA?

Parent and Family Support Advisers (PFSAs) work in schools across Somerset to support children, parents, carers and families. They work closely with school staff and other agencies to help improve children’s participation, wellbeing and learning.

The core purpose of the PFSA role is to respond early when a child or family may benefit from additional support, ensuring challenges are addressed before they become bigger barriers.

Aims of a PFSA

PFSAs are here to:

• Support parents and carers in a friendly, non‑judgemental way

• Strengthen communication between home and school

• Improve pupil attendance, engagement and achievement

• Ensure families are aware of services and agencies that can offer further help

• Encourage parents and carers to take an active role in their child’s education and school community

What a PFSA Can Offer

Our PFSA provides:

• Confidential, flexible support tailored to your family’s needs

• Advice and guidance on a wide range of issues affecting children and young people

• Help accessing additional services, including specialist support where needed

• Opportunities to meet other parents and carers through regular events, workshops and drop‑ins

Working With You

You know your child best. We value your insight and look forward to working together to create the best possible learning experience for your child.

Our PFSA is available by telephone or email, and appointments can be arranged at school, at home, or at another convenient location -including during school holidays.

Contact Details

Emma Porter

E-mail: 

Working Days: